My Pet… My Family

We Treat Pets Like Family


Some commonly asked questions that we get here at My Family Vet.

If your question isn’t answered here, please contact us and we’d be more than happy to speak with you.

As our schedule tends to get booked up, we recommend that where possible you make an appointment. You can book a consultation online or call our friendly team on (07) 3518 4418. For surgeries and procedures, it is best to call us so we can explain the process.

We always try to keep some appointments open for on-the-day urgent situations. We also realise that sometimes emergencies happen, so we will help you any way we can.

My Family Vet focus on treating your family’s cats and dogs of all sizes. As we are not equipped to treat birds and exotic pets, we recommend you go to a vet that specialises in those family members.

At My Family Vet, we strongly recommend vaccinations as an important part of preventative health for your pet.

Our puppy and kitten vaccination protocols are guided by scientific data to vaccinate at 8, 12 & 16 weeks. During these consultations, your new family member will receive a thorough physical exam and you will be given advice on raising your pet as well as given the opportunity to ask any questions you may have. We want your new fur-baby to have the absolute best possible start in life.

We also recommend annual check-ups where we will thoroughly examine your pet and discuss their vaccination requirements. At this time, we may talk about other preventative measures to ensure we provide the highest level of healthcare for your pet.

The team at My Family Vet believe that preventative health is a vital part of keeping your fur-babies as healthy as possible.

Therefore, we advise you to come in each year for your pets’ vaccinations which will include a full physical examination by our experienced vets. As animals age more quickly than people and they can’t talk to us, we suggest doing a yearly blood test to see how things are going internally.

We also recommend you give preventatives for heartworm, intestinal worms, fleas and ticks. There is a wide range of products to use. Please call one of our knowledgeable vet nurses to discuss further.

If you do not want to breed from your pet, we do recommend having them desexed. This can prevent and reduce certain medical and behavioural issues for your pets.

For cats, we advise desexing to be done at 5-6 months of age.

For small to medium breed dogs, we recommend desexing at 6 months but for large to giant breeds we suggest that desexing is delayed until full skeletal growth at 12-18 months.

These are guidelines only and like most things there are exceptions. Please feel free to talk to us further about this.

The My Family Vet team understands that surgery on your pet may be a bit scary. Please be assured that we will do everything needed to keep your fur-baby as comfortable as possible and attempt to minimize the stress on your family.

Before the day, we will thoroughly explain the procedure and provide you with an estimate of costs. On the morning of the surgery, we will give your pet a physical examination and perform a blood test to check organ function. If our vets have any concerns about this, they will give you a call.

Your pet will have a general anaesthetic during which they will be closely monitored, the surgery will be performed by one of our experience veterinarians, your pet will then be recovered, and you will be contacted to let you know how everything has done and to organize a discharge time. During the discharge appointment, we will provide you with post-surgery instructions and any medications needed.

At My Family Vet, we believe that oral health is a vital part of overall health. We offer complimentary dental checks with our experienced vet nurses, where your pet’s dental (periodontal) disease can be given a grade.

If your family pet needs a dental procedure, we can book them in for a periodontal procedure, explain the process in detail and provide you with an estimate of costs. In brief, dentals are a day procedure where you pet needs to be dropped off in the morning. Your pet will be given a physical examination and a blood test to check organ function. If our vets have any concerns about this, they will give you a call.

Your pet will have a general anaesthetic (where they will be monitored very closely), dental x-rays (to look more thoroughly at the health of their teeth), any extractions necessary (which you will be called about to discuss) and a dental scale and polish (which uses an ultrasonic scaler to remove tartar and plaque off the teeth).

After your pet has recovered from their anaesthetic, you will be contacted to let you know how everything has gone and to organize a time for pick-up. At discharge, we will provide you with a dental pack and discuss home dental care.

Sick pets sometimes require being admitted into hospital for tests and treatment. Day hospitalisation at My Family Vet clinic may involve your pet being admitted for the day for numerous reasons which may include observation, diagnostic testing, intravenous fluids and supportive care.

If your pet requires overnight hospitalisation, we may advise you to take them to an emergency centre to be under the care of experienced veterinary staff all night.

If your pet is on long-term medications that require a refill, we would ask that you please call at least a few days before your pets’ medication has finished. This will give our vets time to look at the case, call you back if needed and get the medication ready. We will then contact you to let you know when your pets’ medication is ready.

If your pet is on a compounded medication, we would recommend that you call two weeks in advance as that script needs to be sent to the compounding pharmacy and then the drug needs to be sent back to us.

Also, just to let you know that vets are under the jurisdiction of The Veterinary Surgeons Board and Queensland Health, and they require that animals on long-term medication have a consultation with a veterinarian at least every 6 months.

Our caring team at My Family Vet understands how difficult and emotional this time can be. Please book a consultation with one of our empathetic vets to discuss quality-of-life and palliative care of your old or sick family pet. When the time comes, we provide humane and compassionate euthanasia.

After-care of your pet can be organised through a private cremation company to get ashes back or with a company to do general cremation with no ashes returned. Please feel free to talk to us further about any of this.

We require payment for services to be on the same day. The payment plan solutions that we offer are Zip Pay and After Pay.

We strongly encourage Pet Insurance as this provides peace of mind for your pet’s healthcare. We are happy to do Gap Only Payments for Insurance Claims.

Please feel free to discuss this further with our support staff.

Pet insurance is an excellent idea as there is no Medicare for your family pet. Having pet insurance provides peace of mind if your pet gets sick, needs diagnostic testing, hospitalisation or surgery or needs to go to emergency. While we don’t endorse any specific insurance company, we strongly encourage pet insurance from an early age. Like any other insurance, we recommend you look at the policy to see if it is right for you and your pet.

At My Family Vet, we are happy to do Gap Only Payments for Insurance Claims where possible.

Having a sick or injured pet out of hours can be very stressful. In Brisbane, we have a number of amazing emergency centers that take care of our family pets during this time. The closest centers to My Family Vet Upper Kedron are:

  • Brisbane Veterinary Emergency & Critical Care Service (BVECCS) –
    Address: 53 Old Northern Rd, Albany Creek
    Phone: (07) 3264 9400

If your pet requires medical or surgical care from a highly qualified veterinary specialist, we will discuss the referral process with you. There are a few specialist centers that are close to My Family Vet Upper Kedron, and we have a very good relationship with all of them.

After a consultation with you and your pet, we will email a referral letter to the relevant specialist and discuss the process. We will then work closely with the specialist and you to provide your pet with the best possible care.

Firstly, it is lovely that you want to help our precious wildlife. Please be mindful though that any wildlife can cause injury to people, so we ask that you take care. The best place to start is to contact the RSPCA on 1300 ANIMAL (1300 264 625). If needed, and you can safely contain the injured animal, you are welcome to bring it to us and we can assess the injuries and decide on the best course of action. Please look at the RSPCA website for more information.